Customer testimonial: “It’s Not Just About Putting Insulation in the Roof”

Sarah contacted House Insulation Canberra because she wanted confidence that the ceiling insulation in her 22-year-old home in Conder was doing what it should.

“I chose House Insulation Canberra to assess, restore and improve my ceiling insulation from R2 to R7 because they acted professionally and cared about my concerns from the start.”

During the assessment, Sarah’s existing insulation was found to be generally in good condition, but some areas required careful attention. There were gaps between batts, compressed sections, and offcuts that had been used in places where full coverage was needed.

“They proved their assessment of existing batts, checking the insulation for compliance, then discussing options with me.”

Our team restored the existing R5 ceiling insulation, filled gaps, and added a second layer to achieve an overall rating of approximately R7 — above the ACT minimum ceiling insulation standard.

The work also included removing old roof ducting carefully, working around existing wiring, and repairing a small section of ceiling gyprock that had been damaged during a previous repair.

“Old gas heating ducting was removed carefully. Having recently restored the roof tiles, I asked for them to take great care. Which they did.”

Sarah also valued the communication throughout the process: 

“Out of three companies I asked to quote, they were very quick to quote, which was transparent, followed up by phone conversations. At every step I was treated with courtesy, and communication throughout the project was 100%.”

Most importantly, the work delivered the result Sarah was hoping for:

“My house is very comfortable this winter with minimal heating required, thus saving money. Which was my ultimate goal!”

“I thoroughly recommend HIC. I feel they address problems carefully and with due consideration. And do not overcharge.”

We believe insulation is about more than simply putting batts into a roof space. Correct installation, full coverage, avoiding gaps and compression, and taking care around existing wiring and services all matter.

If you want to book a free insulation quote or speak to one of our experts for advice, please contact us today.